FAQ’s

The Ashton Care Home has compiled a comprehensive list of frequently asked questions. These enquiries span a wide range of concerns, from financial choices to what it’s like to live with us.

When you’re moving or assisting with a loved one’s move, finding answers might be challenging. In order to make the decision-making process as simple as possible, all of our most frequently asked questions have been gathered in one location. If you’d like to discuss any of our questions in greater depth, we’d love to hear from you and invite you to contact our friendly team.

Care Questions

If your loved one has recently experienced a physical trauma or illness that necessitated a hospital stay, it is likely that they will struggle to transition back into their lives at home and the way they were used to living. This can be a stressful and tough situation, but there may be options available to relieve the stress and worry, such as moving into a group living facility with 24-hour assistance; we are here to help you every step of the way.

Our care is flexible and tailored to the needs of each individual. Residents’ care plans are evaluated and amended on a regular basis to ensure that they continue to meet their requirements and expectations; we recognise that people’s health and well-being needs change over time, so our care is entirely tailored to meet those needs.

The Ashton Care Home has been recognised and evaluated by the Care Quality Commission (CQC). The CQC guarantees that health and social care services are safe, competent, courteous and of high quality.

Each resident’s care package and plans are entirely tailored to them, and we work closely with both residents and their loved ones to set common goals for their care. For any health condition, our professional nursing staff provides the highest level of person-centred care. The Ashton Care Home has long used the effective MTD (Multidisciplinary Teams) approach to care; being able to combine the skills and talents of various specialists helps us to assess, plan and manage care at the highest level.

Care during Covid-19 Questions

Newly admitted residents to a care home who are transferring from an interim care facility or transferring from another care home will no longer need to self-isolate upon arrival if the below requirements are satisfied:

  • The person admitted is fully vaccinated, wherever possible
  • The care home has taken into account the circumstances at the care home or interim care facility from which they are transferring, prior to admission
  • The person is subject to an enhanced testing regime consisting of a PCR test before admission (within 72 hours), a PCR test on the day of admission (day 0) and a further PCR test 7 days following admission
  • The person admitted has no known contact with a COVID-positive person

Care home workers and anyone entering a care home will need to be fully vaccinated unless they are exempt under the regulations. The Registered persons (or those acting on behalf of the registered person) to check that all persons wishing to enter the care home have received a full course of COVID-19 vaccination unless they are exempt. This includes checking, for example, care home staff, health care professionals, CQC inspectors, tradespeople, hairdressers, and beauticians.
In line with recent Government recommendations effective from April 2022, care homes in England no longer have restrictions as to the numbers of visits per resident though we ask that you make arrangements in advance of your visit to ensure safe visiting practices can be maintained. LFT testing is no longer mandatory, though to protect the safety and wellbeing of our residents and teams, we would appreciate your support in continuing to do so. Appropriate guidance for using PPE must be followed whilst visiting.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

Care home workers and anyone entering a care home will need to be fully vaccinated unless they are exempt under the regulations. The Registered persons (or those acting on behalf of the registered person) to check that all persons wishing to enter the care home have received a full course of COVID-19 vaccination unless they are exempt. This includes checking, for example, care home staff, health care professionals, CQC inspectors, tradespeople, hairdressers, and beauticians.

Regular LFT and PCR testing for staff and residents is ongoing and is in line with Government, national and local agencies.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

We encourage residents to take part in visits out of the care home. This could be for a short walk, to attend a place of worship, for education, to attend work or for a longer visit, including an overnight stay to see family and friends.  A risk assessment will be completed by the Home ahead of the visit.

Every resident will be supported to choose an essential caregiver to benefit from companionship and additional care and support provided by someone with whom they have a personal relationship. Essential caregivers can visit in periods of outbreak and when their friend or family member in a care home is isolating. If a care home resident has tested positive for COVID-19, essential caregiver visits can be made in exceptional circumstances (for example, severe distress or end of life) with appropriate IPC support, and consideration of vulnerability and vaccination status of the essential caregiver.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

Facilities Questions

Leicestershire’s bustling market town, Hinckley, is a diverse town surrounded by some of England’s most beautiful countryside and famous attractions. Located on the border of the East and West Midlands, Hinckley itself presents residents with an abundance of things to do and different ways to spend their days; from it’s 700 year old national award winning market and annual ‘Tin Hat’ Fun Fair to picturesque vistas and rolling countryside criss-crossed with lanes and canals, this predominantly rural area balanced with small towns and picturesque villages caters to all ages.

All of the facilities and activities set by our Activity Coordinator are included in the overall charge because we take an all-inclusive approach to care.

Residents are encouraged to take part in group activities such as fitness, bingo, quizzes and live music. Our Activities Coordinators also spend one-on-one time with residents, concentrating on their specific interests, such as looking at photos, making crafts or simply reading to them. Our green-fingered gardeners like spending time in the great outdoors, making the most of our beautiful gardens, while our talented bakers delight in creating delectable sweets for all to enjoy.

All dietary needs are accommodated by our talented in-house chefs and kitchen staff, who provide a full and balanced breakfast, lunch and tea buffet. If residents prefer, they are able  to have a meal with family and friends. Meals can be served in the dining room or in the residents’ rooms if they choose.

Finance Questions

If you find yourself in this regrettable situation, we encourage that you contact us directly to discuss your options. We’re here to offer advice and assistance as well as to help and discuss your options.

If your condition changes and your care plan is adjusted to account for any additional expenditures, your overall charge may alter. If your situation and care plan remain constant, the cost of your stay is unlikely to vary.

We recognise that this will be a difficult time for the resident’s family and friends, and we will always prioritise the wants and desires of those left behind. You can be confident that any and all charges associated with the Care Agreement will be immediately discontinued. Housing and lodging expenses will be covered for up to ten days after the death, or until the residence has been thoroughly inspected and cleaned.

You may be eligible for funding from local governments or NHS, depending on your circumstances (Funded Nursing Care or Continuing Health Care). Before you go any further with your funding sources, we recommend that you get financial advice.

Rooms & Suites Questions

There is no need for a resident to bring those items with them as the room is equipped with furnishings and bedding. If you prefer, however, to bring these items with you, you are welcome to do so.

We encourage all residents to personalise their rooms; from hanging photos to bringing small pieces of furniture, we enjoy seeing a resident’s room develop into a place they can genuinely call home.

Accessible wet rooms, profile beds, a television, a telephone point and a Nurse Call System are all standard in resident rooms. All of the rooms have been built to accommodate all residents and ensure their comfort and convenience.

The ease with which you settle into your new home is extremely important to us. Within the first 24 hours of moving into The Ashton Care Home, you will have met with your dedicated staff member to discuss your care plan and any special requirements.

An Enriching Environment That Provides a Better Way of Life

The Ashton Care Home’s mission is to provide the highest quality of life for our residents. Our luxury, private care home provides lavish accommodation and five-star facilities that will enable our residents to excel in their environment. Thanks to the daily activities on offer and in-house amenities, residents have everything they need to live a rich and fulfilling life. Residents can enjoy socialising with like-minded people and indulging in fantastic cuisine each day. An easy-going and varied lifestyle awaits at The Ashton, where daily stresses are taken care of.